Shipping Policy

At Shirts Sales Store, we combine timeless elegance with modern convenience in our shipping and returns processes. Whether you’re purchasing our premium Banded Collar Shirts, sophisticated French Cuff Shirts, or any of our carefully crafted dress shirts, we want your experience to be as refined as our products.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) with the following options:

Standard Shipping – $12.95

• Carrier: DHL or FedEx
• Processing time: 1-2 business days
• Delivery time: 10-15 business days after dispatch

Free Shipping (Orders over $50)

• Carrier: EMS
• Processing time: 1-2 business days
• Delivery time: 15-25 business days after dispatch

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must:

• Be in original condition (unworn, unwashed, with all tags attached)
• Include original packaging
• Be accompanied by the original receipt or order confirmation

How to Return an Item

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request” and include:
   • Your order number
   • The item(s) you wish to return/exchange
   • The reason for return
   • Whether you prefer a refund or exchange
2. Wait for Approval: Our Nashville-based team will respond within 1-2 business days with return instructions and an RMA number.
3. Ship Your Return: Package the item securely and include the RMA number clearly on the package. We recommend using a trackable shipping method.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect.
• For exchanges, we’ll cover the shipping costs of the replacement item.
• Return Address:
  Shirts Sales Store – Returns
  629 Debbie Dr
  Nashville, TN 37076
  USA

Refund Processing

• Timing: Refunds are processed within 3-5 business days after we receive your return.
• Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees are non-refundable.

Exchange Policy

• We’ll ship your replacement item once we receive your return.
• If the exchanged item costs more, you’ll be charged the difference.
• If it costs less, we’ll refund the difference.

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns on:

• Short Sleeve shirts that have had their tags removed or show signs of wear
• Houndstooth patterned shirts returned without all protective packaging intact
• Items without original tags attached
• Custom-sized or made-to-order dress shirts
• Items showing signs of wear, alteration, or damage not present at delivery

For any questions about our shipping or returns policy, don’t hesitate to contact our customer service team Monday-Friday, 9am-5pm CST.

We appreciate your trust in Shirts Sales Store for your premium shirt needs.